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Understand Your Rights and Our Policies

Every account on unityhardrock is governed by clear terms — covering your data, your access rights, and how our policies apply depending on your state. Access to our platform depends on local law and is available only where state law permits.

State-dependent accessData rights includedAccount terms applyPayPal, Venmo, Play+ coveredContact path always open
unityhardrock Understand Your Rights and Our Policies
LEGAL CONTACT PATHS

Reach Us on Any Legal or Policy Question

If you need to submit a data request, flag a terms concern, or ask about how a specific policy applies to your account, our support team handles legal inquiries through the channels below. Response times vary by channel; written requests through email create a record we can reference for any formal follow-up.

Live Chat Start a live chat session from your account dashboard. Use this for quick policy questions or to get pointed to the right document before submitting a formal request.
Email Support Send written policy or data requests to our support email. Email is the right path for account deletion requests, data access questions, or any formal legal correspondence.
Account Help Center The Help Center inside your account holds the current versions of all policies. Check there first — most terms questions are answered with the exact clause that applies to your state.
DATA AND ACCOUNT SECURITY

How We Protect and Manage Your Information

Your account data is held under a security framework that includes encrypted storage, access controls, and regular reviews of who can see what. Here's what that means in practice for four areas that matter most to your account.

Data Retention

We keep your account records for as long as your account is active and for a period after closure as required by applicable state regulations. You may request a copy of your data at any time through email support.

Cookie Handling

Our cookie policy covers session cookies, analytics, and any preference storage used when you access the platform on mobile or desktop. You can adjust non-essential cookies through your browser settings without losing account access.

Account Security

Login access uses a one-time passcode step alongside your password. If you suspect unauthorized access, use the account lock option in settings immediately — our team can verify identity and restore access through the email channel.

Payment Data Handling

Transaction records for PayPal, Venmo, and Play+ deposits are stored on our end for account history and compliance purposes only. We do not store full card or wallet credentials — those stay with the payment provider.

Legal and Policy Questions We Get Most Often

These are the questions we hear most from Pittsburgh and Detroit players who want to understand their rights before or after opening an account. Each answer reflects the actual policy — not a summary of it.

Yes. Send a data access request to our support email from the address tied to your account. We'll confirm your identity and provide a copy within the timeframe required by applicable state law.

Submit a deletion request through the email support channel. We'll close the account and remove personal data subject to any retention obligations required by state regulations that apply to your account record.

Yes. Access is available only where state law permits online gaming. If your state does not authorize this type of platform, you will not be able to create or maintain an active account — this is set out in our Terms of Service.

Transaction records are retained for the period required under applicable state compliance rules. The payment credentials themselves are held by PayPal and Venmo, not by us — our records cover transaction amounts and timestamps only.

Open a live chat or send an email describing the specific clause or situation. Our team will pull the relevant policy version that was active at the time and respond with the applicable terms in writing.

We notify you by email to the address on your account before material changes take effect. Continued use of the platform after the effective date means you've accepted the updated terms, so check your inbox when you get that notice.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.